Refund policy

Return & Refund Policy

All Sales Are Final Due to the handcrafted and one-of-a-kind nature of our jewelry, all sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed or shipped.

We encourage you to review all product photos, descriptions, and details carefully before completing your purchase. If you have any questions about a piece prior to ordering, please don't hesitate to reach out we're happy to help!

We do not offer refund on items which you have already received but change your mind about.

Order Cancellations Due to the handcrafted nature of our pieces, orders begin processing immediately after they are placed. Cancellations may be requested within 24 hours of purchase by contacting us at [your email address]. After 24 hours, we are unable to cancel or modify your order.

Once an order has been shipped, it cannot be cancelled.

Damaged or Defective Items We take great care in packaging every order. However, if your item arrives damaged or defective, please contact us within 3 days of delivery at [virtualbus@yahoo.com] with photos of the damage. We will review each case individually and work with you toward a resolution. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost Packages If your package is lost in transit, please contact us and we will assist you in filing a claim with USPS.

Questions? For any concerns, please contact us at [virtualbus@yahoo.com]. We appreciate your support of handmade artisan jewelry!

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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